Terms & Conditions

SuperSmartTag Terms & Conditions & Privacy Policy

The holder of one or more tags registered on this website www.supersmarttag.com be referred to as a User.
The features of the site www.supersmarttag.com and those relating to the tags and the tag itself are referred to as Services.
This document setting out the terms of the relationship between SuperSmartTag, the User and third parties through the use of the site www.supersmarttag.com is referred to as Terms.

Services, limitations and responsibilities of SuperSmartTag are as follow:

SuperSmartTag does not guarantee, nor ensure the recovery of lost baggage nor will be held responsible for non-recovery of the luggage.

SuperSmartTag is not responsible for bad or non-use of Services by those in possession of the baggage of a User.

SuperSmartTag does not offer insurance nor travel agent services and therefore will not cover any compensation or reimbursement in case of lost or mishandled baggage.

SuperSmartTag shall not be liable for any reward or compensation whatsoever and under any circumstances to the finder of any lost item.

SuperSmartTag is not responsible for the condition in which the User’s luggage is returned, including damage, theft or tampering, nor is it responsible in any way for the contents of the baggage.

SuperSmartTag is not responsible for any damage to the User him/her, luggage and property, damage which may arise from fraudulent and non-conventional use of the

Services provided by this site and in particular:

SuperSmartTag’s are designed to withstand breakage however, can not guarantee breakage if placed under extreme force.
SuperSmartTag will not disclose any details of the User to third parties.

SuperSmartTag will not not use the User’s personal information for advertising purposes. SuperSmartTag reserves the right to send communications advising of time to renew tag subscription prior to the expiry date.

SuperSmartTag informs the User that the functions provided by the Services cease when the subscription of an in-use tag expires. Therefore in the period in which a tag is expired SuperSmartTag has no obligation to communicate the User’s details via the Services.

SuperSmartTag can not be held liable for moral and material damages caused by the failure to deliver a email message due to network congestion or external causes.

SuperSmartTag will endeavour to inform User about significant changes to the Services through direct communication or publication of information on the site. Dissemination and knowledge of all information posted by the User by people who have interests other than those intended for use of the Services. User’s receipt of materials and advertisements via email, message, phone or mail from third parties that became aware of the addresses posted by the User.

Limitations and responsibilities of the User

The User is responsible for the tag registered in his/her name.

The User must not remove, obscure or alter any information (logos, instructions, contact details, tag code) identification (tag code) printed on the tag of which s/he is the holder.

The User agrees not to engage in any activity that interferes with or disrupts the Services, or the servers and networks which are connected to the Services.

The User agrees not to reproduce, duplicate, copy, sell, trade or resell the Services for any purpose, unless you have been specifically permitted to do so in a separate agreement with SuperSmartTag.

The User acknowledges and agrees to be responsible for maintaining the confidentiality of passwords associated with any account in use and therefore to be solely responsible for all activities that occur under his/her account.

If the User becomes aware of any unauthorised use of his/her password or account the matter must be reported immediately to SuperSmarTag.
The User acknowledges and agrees that if SuperSmartTag disables access to his/her account, s/he may be prevented from accessing the Services, account details and any other information which is contained in the account.

The above measure can be implemented by SuperSmartTag after verifying any fraud or unconventional use of the Services by the User.

The User, when registering, and whenever it is necessary to modify any data, declares that the personal details and information provided correspond to his/her identity and therefore SuperSmartTag accepts their validity without any further claims. Therefore, as the use of the tag is purely personal and nominal SuperSmartTag assumes no responsibility for any discrepancies between the personal details connected with the tag, and the identity of those who will present complaint of loss or request return of the luggage.

The User is not required to give any notice to SuperSmartTag when deciding to stop using the Services. SuperSmartTag will not delete the account, and the Usr’s details will still be stored on SuperSmartTag servers. The User may request the removal of the account and all data stored at any time by submitting a request to info@

Changes to Terms

SuperSmartTag have the right to may make changes to the Terms of Service from time to time.
Such changes are made available on the SuperSmartTag website in the Terms & Conditions section.

Legal value of Terms

If a court of law, having the jurisdiction to decide on this matter, rules that a provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

The Contract between the User and SuperSmartTag will be governed by these Terms as well as by the law of Australia and any dispute between the parties shall be subject to the exclusive ordinary jurisdiction of Australian courts.

Exercising the right of withdrawal

The User has the right to terminate the contract without penalty and without giving any reason, within 7 working days of purchasing the Service. The withdrawal right is exercised by sending, within the time limit of 7 working days, a written communication (registered letter with acknowledgment of receipt) addressed to info@ The right of withdrawal can not be exercised after the 7 day period.

Treatment of personal data and privacy statement


The following statement sets out the privacy policy of SuperSmartTag as posted on www.supersmarttag.com with reference to the processing of the personal data of any site visitors and users. The privacy statement is provided in accordance with the Personal Data Protection Code to the users of the online services accessed through the sites of www.supersmarttag.com. The statement is also inspired by Recommendation 2/2001 on certain minimum requirements for collecting personal data on-line in the European Union, and intended to identify the concrete measures to be put in place by the players concerned for ensuring that processing is fair and lawful, which was adopted on 17.05.2001 by the Working Party on the Protection of Individuals with regard to the Processing of Personal Data (set up in accordance with article 29 of Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data), comprising the representatives of the Data Protection Supervisory Authorities appointed by each Member State.

Data controller

The personal data of any identified or identifiable persons may be processed when visiting this website.
The data controller of personal data collected through this website is: SuperSmartTag PTY LTD.

Place of processing

The website of SuperSmartTag may be visited without having to provide any personal details. The personal information held by SuperSmartTag is held on and processed by computers situated in our administrative headquarters. All personal information is processed exclusively by technical staff specifically employed for this purpose and, occasionally, by maintenance personnel. The personal data of website visitors who fill in online register forms will be used solely for providing the related services and will be disclosed to others only subject to authorisation by the data subject and if strictly necessary. Visitors who fill in online reister forms will be required to provide their personal details (first name, surname, email address, telephone number, etc.) and consent to the processing thereof. If no consent to the processing of the personal data is forthcoming, SuperSmartTag will not be able to accept the registration request. The personal data collected through this service will not be disclosed without the data subjects consent. The personal data collected through the online services provided by SuperSmartTag will be held and stored at SuperSmartTag headquarters. All personal information is processed exclusively by technical staff specifically employed for this purpose and, occasionally, by maintenance personnel.


Browsing data

The IT systems and software procedures used to operate this website routinely collect certain personal data of the site visitors, the transmission of which is implicit and automatically connected to the use of the Internet communication protocols. This data is not collected for the purpose of being associated with any identified viewers, however, due to its nature it can enable the identification of the website users, when processed and associated with any other information held by third parties.

This class of data includes IP addresses or the domain names of the computers used by the website viewers, the URI (Uniform Resource Identifier) addresses of the accessed resources, the time of the request and the method used for submitting a request to the server, the size of the file received in response, the number code specifying the status of the server’s response, and other parameters relating to the user’s operating system and general IT environment. This data is used solely for the purpose of collecting anonymous statistical information relating to the use of the site, and to provide feedback as to its proper operation. It may also be used to determine responsibility for any hypothetical computer offences committed against the website: except in the latter case, the personal data will be stored for no more than thirty days.

Information provided during registration to the service

Visitors using the services offered on our website must provide some personal details (e-mail & phone number) in order to complete the registration forms and consent to the collection and use of personal information in the ways set out in this privacy policy.

If you do not consent to the processing of your personal data SuperSmartTag cannot accept your registration request and you will not be able to use the service. The information we collect on the site can in no way be disclosed without your consent. Once registration forms are completed and consent given, users can then select personal privacy settings and take responsibility for which details are published on the site. A short summary of the relevant privacy information will be displayed on pages where you are required to provide personal details.

Data voluntarily provided by the user

The voluntary and explicit submission of personal data, via email, to the contact addresses given in this site will entail the subsequent acquisition of the senders address, in order for us to reply, and of any other personal data entered in any application or request form, or otherwise supplied by the site visitor or user. Any specific summary information will be displayed in the site pages dedicated to the requested services.


SuperSmartTag do not collect and/or automatically retrieve any personal data of the visitors to their websites. The websites make use of session cookies solely to enable the secure browsing of the site. The cookies do not allow the collection of the users personal data. By viewing the websites of SuperSmartTag visitors and users consent to the processing of their personal data by the cookies, in the manner and for the purposes set out above.
Optional supply of data
Without prejudice to the privacy statements set out in the paragraph above on browsing data, users are free to supply their personal data for requesting information materials or in connection with other types of online services provided by SuperSmartTag. Failure to provide any personal data, however, may entail the impossibility to provide the requested service.

Data transmission

Personal data is electronically processed for the time strictly necessary to achieve the purpose for which it is collected. Specific security measures are observed to prevent the loss of any data, the illegal or improper use thereof and non-authorised access thereto.


When an online order is placed SuperSmartTag will pack and process shipment within 24 hours. SuperSmartTag will record photographic evidence of each shipment prior to shipping. Once delivery leaves Australian shores postal services in the country of destination take full responsibility for delivery. Orders are delivered within Australia 1-3 days. International orders within 7 business days on average. In rare cases especially during pre holiday season deliveries can take up to 4 weeks. SuperSmartTag can not guarantee delivery times please note the indicated times are approximate. Please note: Between 03-08/ January 2016 our warehouse will be closed for annual holidays. Orders during this time will be processed however, not shipped until the 8th.
SuperSmartTag International Patent Pending 2011901155

For further details and information please contact info@supersmarttag.com
SuperSmartTag Pty Ltd – ABN: 27 100 138 976